How often should I have my carpets professionally cleaned?
We recommend professional cleaning every 6-12 months, depending on foot traffic and potential exposure to stains or allergens.
What cleaning methods do you use, and are they safe for pets and children?
We utilize industry-approved techniques, often steam cleaning or hot water extraction, which are safe for pets and children when used with eco-friendly solutions.
How long does it take for carpets to dry after cleaning?
Drying times typically range from 6 to 12 hours, but ventilation and weather conditions can affect this duration.
Do you offer a satisfaction guarantee?
Yes, we stand behind our work. If you’re not satisfied, we’ll readdress the issue promptly.
Can you remove tough stains like wine spills or pet accidents?
We specialize in stain removal, including wine spills and pet accidents. However, success depends on the stain’s age and type.
Is it necessary to vacuum before your team arrives for cleaning?
While not necessary, vacuuming can help enhance the effectiveness of our cleaning process.
What sets your cleaning process apart from DIY or rental machines?
Our professional-grade equipment, expertise, and eco-friendly products ensure a deeper, more thorough cleanse compared to consumer-grade machines.
Do you move furniture during the cleaning process, or should I prepare the space beforehand?
We can move lightweight furniture, but clearing small items beforehand ensures a more efficient cleaning process.
How do you handle delicate or specialty carpets during cleaning?
Our team assesses each carpet’s material and construction, tailoring our methods to suit delicate or specialty carpets.
What steps can I take to maintain the freshness of my carpets between professional cleanings?
Regular vacuuming and addressing spills immediately can significantly extend the freshness of your carpets. Additionally, placing rugs or mats in high-traffic areas helps minimize dirt accumulation.